{"id":4397467,"date":"2026-02-20T10:09:49","date_gmt":"2026-02-20T09:09:49","guid":{"rendered":"https:\/\/www.pirkers.bio\/agb-information\/"},"modified":"2026-02-20T10:14:01","modified_gmt":"2026-02-20T09:14:01","slug":"important-information","status":"publish","type":"page","link":"https:\/\/www.pirkers.bio\/en\/important-information\/","title":{"rendered":"General terms &amp; conditions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Header Video&#8221; _builder_version=&#8221;4.27.0&#8243; _dynamic_attributes=&#8221;background_image&#8221; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(0,0,0,0)&#8221; background_image=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9mZWF0dXJlZF9pbWFnZSIsInNldHRpbmdzIjp7ImVuYWJsZV9odG1sIjoib2ZmIn19@&#8221; background_enable_image=&#8221;off&#8221; background_video_mp4=&#8221;https:\/\/www.pirkers.bio\/wp-content\/uploads\/2021\/06\/hader-sommer.mp4&#8243; background_enable_video_mp4=&#8221;off&#8221; 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url=&#8221;\/&#8221; src_tablet=&#8221;https:\/\/www.pirkers.bio\/wp-content\/uploads\/2022\/01\/Biohotel-Pirkers-Janner-22-Daniela-Ebner-149.jpg&#8221; src_phone=&#8221;https:\/\/www.pirkers.bio\/wp-content\/uploads\/2022\/01\/Biohotel-Pirkers-Janner-22-Daniela-Ebner-149.jpg&#8221; admin_label=&#8221;Header \u2013 Video&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;20vw&#8221; max_width_tablet=&#8221;50vw&#8221; max_width_phone=&#8221;75vw&#8221; max_width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;28vh||28vh||true|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Einleitungstext&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;50px||||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row admin_label=&#8221;Introduction&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||40px|&#8221; animation_direction=&#8221;top&#8221; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;H1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Faustina||||||||&#8221; text_text_color=&#8221;#747d88&#8243; text_line_height=&#8221;1em&#8221; header_font=&#8221;Faustina|700||on|||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#93C138&#8243; header_font_size=&#8221;48px&#8221; header_2_font=&#8221;Montserrat|700||on|||||&#8221; header_2_font_size=&#8221;42px&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;||30px|&#8221; animation_direction=&#8221;bottom&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-size: 45px;\"><strong><span style=\"color: #99cc00;\">Good to know<\/span><\/strong><br \/><\/span><\/p>\n<h1><span style=\"font-size: medium;\">Pirker&#8217;s Nature &amp; Bio Family Hotel<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_divider admin_label=&#8221;Linie&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;30%&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;H2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Faustina||||||||&#8221; text_text_color=&#8221;#747d88&#8243; header_2_text_color=&#8221;#747d88&#8243; custom_padding=&#8221;5px|||||&#8221; inline_fonts=&#8221;Faustina&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: justify;\"><b><span style=\"font-family: Faustina; font-size: x-large;\">Important information about your booking  <\/span><\/b><span style=\"font-family: Faustina;\"><b> <br \/><\/b><\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Faustina||||||||&#8221; text_text_color=&#8221;#747d88&#8243; header_2_text_color=&#8221;#747d88&#8243; custom_padding=&#8221;5px|||||&#8221; inline_fonts=&#8221;Faustina&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>So that you can start and enjoy your hotel stay in a relaxed manner, we provide you with information here about online booking, cancellation conditions, booking guarantee and payment.<br \/><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;ABG&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;1251.3px&#8221; custom_padding=&#8221;25px||||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row admin_label=&#8221;Introduction&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;-120px||40px||false|false&#8221; custom_padding=&#8221;4px|||||&#8221; animation_style=&#8221;fade&#8221; animation_direction=&#8221;top&#8221; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Online Buchung&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Faustina||||||||&#8221; text_text_color=&#8221;#747d88&#8243; header_2_text_color=&#8221;#747d88&#8243; custom_padding=&#8221;5px|||||&#8221; inline_fonts=&#8221;Faustina&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><b>ONLINE BOOKING; BOOKING GUARANTEE, PAYMENT<\/b><\/p>\n<ul>\n<li><b><\/b><strong>Online booking:<\/strong> The EU Commission offers the possibility of online dispute resolution on a platform operated by it (so-called &#8220;ODR platform&#8221;). The OS platform can serve as a point of contact for the out-of-court settlement of disputes arising from online sales contracts or service contracts. This platform can be reached<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage\"> via this link<\/a>.<\/li>\n<li><strong><strong>Deposit:<\/strong><\/strong><span> <\/span><span>For fixed bookings we ask you to pay 20% of the tour price. <\/span><span>Please transfer it to the bank account, stating the deposit, name and travel time.<\/span><\/li>\n<li><span>Payment: <\/span><span>The payment of the hotel bill is possible in cash or with EC. Credit card payments are possible from an amount of \u20ac 500 plus 1% expense allowance. O<\/span><span>in advance from the comfort of your own home to the following bank account:<\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong>Markus Pirker | Dolomitenbank Gm\u00fcnd | IBAN: AT1340 730 503 9920 0000 | BIC: OVLIAT21<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Storno&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Faustina||||||||&#8221; text_text_color=&#8221;#747d88&#8243; header_2_text_color=&#8221;#747d88&#8243; custom_padding=&#8221;5px|||||&#8221; hover_enabled=&#8221;0&#8243; inline_fonts=&#8221;Faustina&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><b>CANCELLATION CONDITIONS<\/b><b><\/b><\/p>\n<ul>\n<li><span>free of charge up to 2 months before arrival.<\/span><\/li>\n<li><span>2 month to 2 weeks before arrival 50% of the total arrangement price<\/span><\/li>\n<li><span>2 weeks to 1 week before arrival 90% of the total arrangement price<\/span><\/li>\n<li><span>100% in the last week before arrival<\/span><\/li>\n<li><span>in case of late arrival and early departure 100% of the total arrangement price<\/span><\/li>\n<li><span>The right of withdrawal according to \u00a7 18 Abs. 1 Z. 10 FAGG does not apply, instead the<br \/>General Terms and Conditions for the <a href=\"https:\/\/www.wko.at\/oe\/tourismus-freizeitwirtschaft\/hotellerie\/agb-hotellerie-stand-22.1.2026.pdf\">Hotel Industry AGBH as at 22.1.2026<\/a>.  <\/span><\/li>\n<\/ul>\n<p>In order to avoid cancellation costs and to secure the holiday as best as possible, a travel cancellation insurance is unavoidable. We recommend our insurance partner: The <a href=\"https:\/\/secure2.europaeische.at\/contract?languageCode=DE&amp;agencyNumber=05000854&amp;systemChannelCode=SLK&amp;systemEntryPoint=hospl&amp;productCode=HOSPL\"><span>Europ\u00e4ische Reiseversicherung. <\/span><\/a>Our recommendation is Hotel Cancellation Plus and Premium.<\/p>\n<p><strong>What else needs to be considered:<\/strong><\/p>\n<ul>\n<li>Cancellation of a voucher or prize voucher will result in the loss of the value of the voucher.<\/li>\n<li>Vouchers or prize vouchers cannot be transferred to another date once they have been booked.<\/li>\n<li>The conditions of the Austrian Hotel Regulations apply unless other cancellation conditions (see above) apply.<\/li>\n<li>Cancellations must be made <b>in writing<\/b> and confirmed by us. We charge a processing fee of \u20ac 25 for the return transfer of the deposit paid.<\/li>\n<li><b>Cancellation insurance<\/b> must be taken out at the time of booking or no later than 5 days after booking.<\/li>\n<li><strong>Cancellation free of charge<\/strong> is not possible if you decide to book without insurance. Our urgent recommendation is therefore to take out insurance.<\/li>\n<\/ul>\n<p>We are also happy to answer questions about canceling by telephone on + 43 47 33 362.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Good to know Pirker&#8217;s Nature &amp; Bio Family HotelImportant information about your booking So that you can start and enjoy your hotel stay in a relaxed manner, we provide you with information here about online booking, cancellation conditions, booking guarantee and payment.ONLINE BOOKING; BOOKING GUARANTEE, PAYMENT Online booking: The EU Commission offers the possibility of [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":4396065,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-4397467","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AGBs &amp; Information | The Pirker&#039;s | inform now!<\/title>\n<meta name=\"description\" content=\"All information about your stay at Pirkers Natur- &amp; Bio Familienhotel - including terms and conditions, benefits &amp; services. 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