Important information

For you

Hygiene standards / specifications

We also ask for your help in complying with the requirements of the Federal Government as follows:

Only in this way can we protect you, our employees and us as best we can ♥

  • Always keep at least 2 m distance from other/foreign persons.
  • Wearing a mouth-nose guard FFP2 is necessary, even for children from 10 years.
  • When going to the buffet, the mouth-nose protection FFP2 is absolutely necessary and please also wear the disposable gloves for the food collection at the buffet.
  • Children may only serve themselves at the buffet accompanied by their parents.
  • Follow the instructions of the employees.
  • We refrain from hugs & handshakes.
  • Hands multi-grind daily at least 30 sec. wash with soap and water.
  • Disinfection dispensers are prepared for you at all entrances.
  • If there are signs of illness, do not travel. If there are any signs during the stay, contact us immediately.
  • Our employees are tested weekly for Covid-19 and some are already vaccinated.

Together we can do it! Thank you for your help! ♥


Travel regulations

Upon arrival, a valid negative test result, a vaccination certificate or the confirmation of a corona disease must be presented – please note the different validities here.

Access tests
Please understand that a journey can only take place if a negative result can be proven.

Here is an overview of the validity period of proofs:

  • Antigen test (rapid test): 48 h
  • PCR test: 72 h
  • Recoveries: up to 6 months after the disease
  • Vaccinated: from 22 days after the initial vaccination (up to 1 year)

Testing during the
If the stay is longer than the access test is valid, an antigen test must be taken every 48 hours after expiry.

Test facilities are available in Gmünd, Spitta/Drau and Katschberg.

The Pirker ́s team is regularly tested and is also partly already vaccinated. A prevention concept is available.

From 19 May, no quarantine is required when entering Austria.

From 13 May, a return trip to Germany with a negative test without quarantine obligation is possible.

Cancellation conditions

We move with the times, observe the situation. Due to the current uncertainty regarding COVID-19, we have changed our cancellation conditions in favor of our guests as follows:

Cancellation conditions for all bookings from 01.05.2021 to 31.10.2021

  • up to 1 month before arrival free of charge.
  • 1 month to 2 weeks before arrival 40% of the total package price
  • 2 weeks to 1 week before arrival 60% of the total arrangement price
  • in the last week before arrival, late arrival and early departure 90% of the total arrangement price

In the event of an official border or hotel closure, you can cancel free of charge anyway, even at short notice.
In order to avoid cancellation costs and to secure the holiday as best as possible, a travel cancellation insurance is unavoidable.

We recommend our insurance partner: Europäische Reiseversicherung

Our recommendation is the Hotelstorno Plus and Premium. Despite the pandemic status, both cover the following reasons in the event of cancellation:

  • Guest’s illness with Covid-19
  • Illness of a close relative or a person living in the common household from Covid-19 and the presence of the guest at home is urgently needed
  • Fever and suspected corona, even if the test result is negative later
  • A positive test result without symptoms
  • A close relative in the common household is ill and the guest has to quarantine


For fixed bookings, we ask you for a payment of € 100.00.
Please transfer to the following account, with the note deposit, name and travel time

Dolomitenbank Gmünd
Markus Pirker
IBAN: AT1340 730 503 9920 0000, BIC: OVLIAT21

CHECK in – CHECK out

On the day of arrival, the rooms are ready for occupancy from 14.00 clock and you can start your holiday.

A move into the booked room is possible without exception from 14.00 clock. Please give us the time to provide you with a hygienically cleaned, clean and well-ventilated Zauhause for the holiday season.

On the day of arrival, the 3/4 organic pension begins with dinner and ends on the day of departure with breakfast.

Eat and drink yourself all fit – but do not take anything with ♥ packed lunches and drinks for the journey home are no longer included in the catering. The possibility to take a cut with you against payment exists of course.

If you would like to take advantage of our lunch on arrival (from 11.30 – 13.30), please let us know before arrival to avoid any “bottlenecks” at the buffet… We reserve the right to charge a small contribution of € 9,–per adult and € 4.50 per child.

On the day of departure, even if it is difficult, please separate from your home on time by 10.30 am at the latest, so that we have time for the next holidaymakers again to prepare everything finely. Thank you ♥


The payment of the hotel bill is possible in cash or with EC. Credit card payment from an amount of € 500

Or transfer in advance conveniently from home to the following account details:

Dolomitenbank Gmünd
Pirker Markus
IBAN: AT 1340 730 503 9920 0000

Thank you ♥ ♥

Information on online dispute resolution in accordance with Art. 1 ODR-VO:

The EU Commission offers the possibility of online dispute resolution on a platform operated by it (so-called “OS platform”). The OS platform can serve as a point of contact for the out-of-court settlement of disputes arising from online sales contracts or service contracts. This platform can be reached via this link.

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